About me
With over 20 years of experience in the retail and hospitality sectors, I have established myself as a dynamic force in customer service excellence and operational strategy. For the past six years, I have specialized in consulting, focusing on customer service training, product knowledge, standard operating procedures (SOPs), security protocols, and marketing strategies.
As the former owner of an I-71 cannabis shop for over two years, I earned three Best of D.C. awards and played a pivotal role in shaping D.C.'s cannabis legal market. I have authored over ten cannabis licenses in Washington D.C. and Maryland, demonstrating my deep knowledge and commitment to the industry’s evolution.
Known affectionately as the "Solution Queen," I am dedicated to empowering businesses and enhancing customer experiences through innovative solutions and strategic marketing insights.
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